Handling duplicate files while uploading

When uploading a large volume of documents, it is possible that the same file may be uploaded multiple times, resulting in duplicate files within the system. This article addresses the management of duplicate files in Case Connect. Some of this may be done automatically by the system, whereas other aspects of duplication management depend on manual user input.

To learn how to upload / submit documents, please refer to the video: ‘Submitting and Tagging Documents’.

Files are checked for duplicates on upload. The system checks for duplicate files (i.e., documents having the same document name) within the same upload batch and against any files already present in the system. Any duplicates identified will be noted in the ‘Duplicates’ column in the ‘Upload documents’ dialog box.

The ‘Upload documents’ dialog box contains the below options to handle the duplicates:

Options to remove duplicate files

Use the Remove Duplicates button at the top right of the ‘Upload documents’ dialog box to remove all duplicates at once.

To remove duplicates one by one, click on the X button next to them.

To remove multiple documents at once: 

1. Select the documents to be removed by clicking on the check boxes next to them.

2. Click on the Actions button.

3. From the Actions drop-down, select Remove selected uploads. 

Once you’re satisfied with the files added, click on the Upload button.

If there are duplicates identified and you haven’t addressed them, a popup window will appear advising you of this. You can skip the upload or continue with the duplicates.